I like to say that we are professional problem solvers. It goes like this, we get a call from the anxious administrative assistant of a company coming to Denver for their yearly conference. The conference is just a couple of short weeks away and management has just decided to have welcome gifts at the hotel when the guest arrive. The admin fills us in on the necessary details including the fact that they want the hotel welcome baskets to have a bottle of Colorado wine, products from Colorado and three pieces of fresh fruit too. The company wants the Colorado Wine Baskets to look professional with their budget is $50 each plus the cost of the wine. Oh, they need 63 baskets to the hotel in just under two weeks. We assured the customer that this will not be a problem and we would send her a picture in an email of the basket once we got a sample put together. We worked with the local liquor store to order the Colorado wine and check our warehouse for the rest of the product. Since everything was in stock and we were ready to start assembly. The final completion of these Colorado Welcome baskets could not take place until the day before their scheduled delivery date to ensure the freshness of the fruit.
The Colorado welcome gift baskets were delivered to the hotel on time as promised. Later that day we received the following message:
Mara, I arrived at the Hyatt today to find a beautiful Colorado Wine Gift Basket to welcome awaiting me in my room. Thank you so much! In addition, seven other company employees checked into the Hyatt today and I have heard only positive comments about the welcome baskets and how nice they are. You've met our expectation and more! You've made my day! Warm wishes, Mary Ann, URS Corporation Human Resources.
They keep coming back for more too. There are several more example just like this one and many of these companies come back every year to get welcome gift baskets for their scheduled meeting.
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